15th Jun 2016
We are delighted to announce that in 2016 once again, we achieved the EIQA Q-Mark for Quality Management Systems, in the highest category attainable.
This accomplishment builds on the previous Quality Management Systems Q-Mark success we have enjoyed since our Q-Mark journey with the Excellence Ireland Quality Association began in 1996.
The Q Mark for Quality Management Systems is a continuous improvement programme. This means that 100% of our business processes, procedures and resources are assessed on an annual basis in compliance with the Q Mark for Quality Management Systems framework criteria.
At the end of the assessment, our organisation is given an extensive business report. This identifies current best practices observed as well as suggested areas for improvement. The report also identifies ways for the business to operate to the highest standard of quality and excellence. During subsequent assessments, all recommendations from previous reports will be assessed to ensure that our business continues to improve our standard of operations year on year.
Using The Q Mark framework ensures that our business has accountability in every part of our service and whilst enhancing consumer and client confidence, it also facilitates preparation for any regulatory authority audits or visits.